Terms & Conditions | Visuals By Heritage

Terms & Conditions

Effective Date: January 1, 2024


Welcome to Visuals By Heritage (“Photographer,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern all photography services, bookings, website use, and related interactions with our business. By booking a session, accessing our website, or purchasing services, you agree to these Terms.

1. Services & Artistic Style

1.1 Photography Services

Visuals By Heritage provides professional photography services as described on our website, booking platform, or written communication.

1.2 Artistic Discretion

Client acknowledges that photography is a creative service. The Photographer retains full artistic control over:

  • Posing guidance
  • Editing style
  • Image selection
  • Composition and lighting

Final delivered images will reflect the Photographer’s professional style and portfolio. Dissatisfaction based solely on artistic preference is not grounds for refunds.

2. Eligibility

Clients must be at least 18 years old or have legal guardian consent to book services.

3. Booking & Payments

3.1 Booking Confirmation

A session is not confirmed until the required deposit is received.

3.2 Payment Structure

  • 50% non-refundable deposit due at booking
  • Remaining balance due before final image delivery

Payments accepted via:

  • Website payment portal
  • Zelle
  • CashApp
  • Apple Pay (by agreement)

Checks are not accepted.

3.3 Late Arrival

Clients arriving more than 15 minutes late will incur a $20 surcharge. Session times will not be extended to compensate for lateness.

4. Cancellation & Rescheduling

4.1 Client Cancellation

  • 72+ hours notice → deposit may be credited toward future session or partial refund.
  • Less than 72 hours → deposit forfeited.
  • Less than 24 hours → no refund; one free reschedule allowed within 3 months based on Photographer availability.

4.2 Photographer Cancellation

If Photographer cannot perform due to illness, emergency, act of God, equipment failure, or circumstances beyond control, all monies paid will be refunded. Liability is limited to amounts paid.

4.3 Repeated Cancellations

Photographer reserves the right to refuse future service to clients with repeated cancellations.

5. Client Responsibilities

Client agrees to:

  • Arrive on time
  • Communicate requested shots in advance
  • Ensure safe and legal shooting locations
  • Follow Photographer’s posing and safety guidance

Photographer is not responsible for missed images due to lack of cooperation, late arrival, or client preparation.

6. Image Delivery

6.1 Delivery Timeline

Estimated delivery timelines will be communicated at booking. Delays may occur during peak seasons.

6.2 Delivery Method

Final images will be delivered via online gallery or digital download.

6.3 File Storage

Final galleries are archived for up to 30 days after delivery. Long-term storage is not guaranteed.

7. Copyright & Usage Rights

7.1 Ownership

All photographs remain the sole copyright property of Visuals By Heritage.

7.2 Client License

Clients receive a personal-use license allowing:

  • Personal sharing
  • Printing for personal use
  • Social media posting

Commercial use, resale, editing, or redistribution is prohibited without written permission.

8. Model Release & Marketing Usage

Client grants Visuals By Heritage unrestricted permission to use images for:

  • Portfolio display
  • Website
  • Social media
  • Advertising & marketing campaigns
  • Printed or digital promotional materials

No compensation or additional approval is required for such use.

9. Collaborations

For unpaid collaborations or creative shoots, Visuals By Heritage retains full ownership and unrestricted usage rights to all images.

10. Safety & Conduct

Photographer reserves the right to immediately terminate a session without refund if:

  • Unsafe conditions exist
  • Illegal activity occurs
  • Harassment or inappropriate behavior happens
  • Environment risks photographer equipment or personal safety

11. Satisfaction Guarantee (Graduation Sessions)

Visuals By Heritage aims to deliver exceptional results consistent with our artistic style.

If the Client does not love at least five (5) final edited images, we offer one (1) complimentary reshoot under the following conditions:

  1. Guarantee applies only to final edited images.
  2. Client must notify Photographer within 72 hours of gallery delivery.
  3. One (1) reshoot maximum; no refunds.
  4. Reshoot must occur within 90 days based on availability.
  5. Reshoot matches original package scope.
  6. Creative style remains at Photographer’s discretion.
  7. Guarantee is void if images have been downloaded, posted, or used prior to request.

Eligibility is determined by Visuals By Heritage in good faith.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Photographer is not liable for indirect, incidental, or consequential damages.
  • Liability is limited to total amounts paid by client.
  • Photographer is not responsible for events outside control including weather, location restrictions, or equipment failure.

13. Indemnification

Client agrees to indemnify and hold harmless Visuals By Heritage from any claims, damages, or liabilities arising from participation in photography services.

14. Website Use

Users may not:

  • Copy or redistribute website content
  • Attempt unauthorized access
  • Violate intellectual property rights

15. Governing Law

These Terms are governed by the laws of the State of Maryland, USA.

16. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of revisions.

17. Contact Information

Visuals By Heritage
Phone: 443-929-2178

18. No Refund Policy

All payments made to Visuals By Heritage, including deposits, session fees, and any additional payments, are non-refundable.

By booking a session, the Client acknowledges that photography services involve reserving time, preparation, and creative work that cannot be recovered once scheduled.

No refunds will be issued for:

  • Deposits or retainers
  • Completed photography sessions
  • Client dissatisfaction based on personal preference or artistic style
  • Unused session time or missed opportunities due to client lateness or preparation

The only exception to this policy is the Satisfaction Guarantee outlined in Section 11, which provides one (1) complimentary reshoot if eligible. The Satisfaction Guarantee does not include or imply monetary refunds.

Visuals By Heritage reserves the right to issue refunds solely at its discretion.